Frequently Asked Questions

What payment methods do you support?

For sample orders, we accept PayPal, Alipay, and Western Union. For bulk orders, we support Telegraphic Transfer (T/T) and accept payments in USD, EUR, AUD, GBP, CNY, JPY, and over 15 other major currencies — both locally and internationaly.

Where is your factory located? What’s the advantage?

Our manufacturing partners are located in Shenzhen, China’s beauty device hub — providing access to advanced technology, skilled engineering talent, and efficient logistics. This location advantage allows us to scale quickly and stay ahead of global trends.

Do you provide after-sales support?

Yes — we offer 12-month warranties and dedicated after-sales service. Our support team can assist with troubleshooting, replacement parts, and ongoing performance tracking.

Can you customize products for our brand?

Absolutely. We offer full OEM and ODM customization — including logo, material, color, packaging, and even functional upgrades like RF, EMS, or LED tech. Whether you want a private-label version of an existing product or a fully original device, we can deliver.

Are you a trading company or a factory?

We’re a hybrid solution — combining the flexibility of a trading company with the control of direct manufacturing. As exclusive partners of two trusted factories, we offer the benefits of factory pricing, fast turnaround, and consistent quality — with the added ease of one streamlined point of contact.

What makes you different from other suppliers?

We’re not just vendors — we’re strategic growth partners. From low-MOQ trials to full custom product design, we support your brand with factory-direct pricing, end-to-end R&D and OEM/ODM services, Dedicated bilingual project support, and a relentless focus on your success.

What’s your lead time for samples and bulk orders?

Samples: Ready in as fast as 7 days. Bulk Orders: Production time typically ranges from 4–6 weeks, depending on quantity and complexity. Rush timelines? No problem — we offer flexible scheduling to meet your launch goals.

What certifications do your products have?

All LecSnow products are CE, RoHS, and UKCA certified, and can meet additional certification requirements depending on your market. We also follow ISO 13485 and ISO 9001 processes for medical-grade quality assurance.

Ready to Partner?

Reach out to our bilingual sales team (English & Mandarin) at info@lecSnow.com.
We’re here to simplify your sourcing and help your brand grow with confidence.

From Idea to Icon - Let’s Make it Happen

Whether launching your first product or scaling your next bestseller, LecSnow is here to bring your vision to life faster, smarter, and without compromise.

Ready to get started? Contact us today and let’s create something extraordinary.
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